Refund and Returns Policy

Last Updated: October 24, 2026

At RIYASAT, customer satisfaction is important to us. We aim to provide quality clothing and a smooth shopping experience. Please read our Refund and Returns Policy carefully before placing an order.

  1. Return or Exchange Request Period

Customers must contact RIYASAT within 3 days of receiving their order to request a return or exchange.

Requests submitted after this period may not be accepted, except where required by applicable law.

  1. Conditions for Returns and Exchanges

To be eligible for a return or exchange, the item must:

  • Be unused, unworn, and unwashed.
  • Be in its original condition, with all tags and packaging intact where applicable.
  • Not be damaged due to customer misuse.
  • Be accompanied by the order number or proof of purchase.

For hygiene reasons, certain items may not be eligible for return or exchange where permitted by applicable law.

  1. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible, preferably within 24 hours of delivery.

Please provide your order number and clear photos or a video showing the issue. Our team will review your request and explain the next steps.

If the issue is confirmed to be our responsibility, RIYASAT will arrange an appropriate solution, such as a replacement, exchange, or refund, as applicable. We will cover reasonable return delivery costs for confirmed mistakes or defects attributable to us.

  1. Size Exchanges and Change of Preference

If you wish to exchange an item because of size or personal preference, please contact us within the 3-day request period.

Exchanges are subject to product availability and approval by RIYASAT. Unless the exchange is required because of our mistake or a defective item, the customer may be responsible for delivery charges.

Please check the product description, size information, color, and other details carefully before placing an order.

  1. Refund Policy

Refunds are reviewed on a case-by-case basis. A refund may be considered when an eligible item cannot be replaced or exchanged, or when RIYASAT approves a refund for another valid reason.

Once a refund is approved, we will contact you to confirm the refund method and any necessary details. For Cash on Delivery orders, the refund arrangement will be confirmed directly with the customer.

Processing time may vary depending on the payment or transfer method used.

  1. Return Delivery Charges
  • Incorrect, damaged, or defective item caused by RIYASAT: We will cover reasonable return delivery costs after verification.
  • Size exchange or personal preference: The customer may be responsible for applicable delivery charges.
  • Other return requests: Delivery charges will be explained before the return is processed.
  1. Order Cancellation

If you need to cancel an order, please contact us as soon as possible before it is dispatched. Once an order has been dispatched, cancellation may no longer be possible and the applicable return policy will apply.

  1. How to Request a Return or Exchange

To request a return, exchange, or refund:

  1. Contact RIYASAT using the details below.
  2. Provide your order number and explain the reason for your request.
  3. Share clear photos or videos if the item is damaged, defective, or incorrect.
  4. Wait for our team to review and confirm the next steps before sending any item back.

Please do not send an item back without contacting us first.

  1. Contact Us

If you have any questions about this policy or need help with an order, please contact us:

Brand: RIYASAT
Website: https://riyasatbd.com
Contact Person: Shammi Akter Roji
Address: 82/2 Kallyanpur Main Road, Dhaka, Bangladesh
Email: riyasatbd52026@gmail.com
Phone: +880 1327-199902

We appreciate your trust in RIYASAT and thank you for shopping with us.

This policy does not limit any rights customers may have under applicable consumer protection laws in Bangladesh

RIYASAT

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