Privacy Policy

Welcome to RIYASAT.

RIYASAT respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, browse our products, contact us, or place an order.

Website: https://riyasatbd.com

By using our website, you acknowledge this Privacy Policy. Where consent is legally required for particular processing activities, we will seek that consent separately.

  1. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal information

  • Name
  • Phone number
  • Email address
  • Billing and delivery address

Order information

  • Products viewed or ordered
  • Order details, quantities, and values
  • Order status and relevant transaction records
  • Delivery and customer service information

Customer communications

  • Information you provide when contacting us
  • Questions, complaints, feedback, and product reviews

Technical information

  • IP address
  • Browser and device information
  • Website pages visited and interactions
  • Cookie identifiers and similar online identifiers
  • Referring website or campaign information, where available

We aim to collect information that is reasonably necessary for operating our store, fulfilling orders, improving our services, and meeting applicable legal obligations.

  1. How We Use Your Information

We may use your information to:

  • Process and manage orders.
  • Confirm purchases and communicate order updates.
  • Arrange delivery through courier or delivery partners.
  • Respond to customer questions and complaints.
  • Manage customer accounts, where available.
  • Process returns, refunds, and order-related requests.
  • Maintain and improve our website.
  • Measure website usage and advertising performance.
  • Detect fraud, abuse, and unauthorized activity.
  • Maintain business records and comply with legal requirements.

We will use personal information for marketing purposes only where permitted by applicable law and, where required, with your consent.

  1. Payments

RIYASAT plans to offer Cash on Delivery (COD) for eligible orders, subject to availability and the conditions displayed at checkout.

We may introduce additional payment methods in the future, including mobile financial services such as bKash and Nagad, and debit or credit card payments through supported payment service providers.

When these additional payment methods become available, the relevant payment providers may process payment information according to their own terms, privacy policies, and security practices.

The information processed will depend on the payment method used. RIYASAT does not intend to store complete debit or credit card details on its own website.

We will update this Privacy Policy as necessary when our payment methods or related data-handling practices change.

  1. Sharing Your Information

We do not sell your personal information to third parties.

Where necessary for the purposes described in this policy, we may share relevant information with:

  • Courier and delivery companies.
  • Payment service providers, when applicable.
  • Website hosting, maintenance, and security providers.
  • Analytics and advertising service providers, where enabled.
  • Professional advisers or relevant authorities when required by law or necessary to protect our legal rights.

We aim to limit information sharing to what is reasonably necessary for the relevant purpose.

  1. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions and improve your shopping experience.

These technologies may help us:

  • Keep products in your shopping cart.
  • Support checkout and account functions.
  • Remember certain preferences.
  • Maintain website security.
  • Understand website performance and visitor activity.
  • Measure advertising and conversion performance, where enabled.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website functions.

Where required, we will seek consent before using non-essential cookies or similar tracking technologies.

  1. Product Reviews

If product reviews and ratings are enabled, customers may be able to submit ratings and comments about products.

We may collect the information submitted with a review, such as review text, rating, and display name, as well as technical information used to help detect spam or misuse.

Please avoid including sensitive personal information in publicly visible product reviews.

We may moderate or remove reviews that violate our website policies or applicable law.

  1. Website Analytics, Advertising and Tracking

RIYASAT may use browser-based and server-side tracking technologies to understand how visitors interact with our website, measure advertising performance, improve our store, and evaluate marketing campaigns.

The tracking tools used will depend on the services enabled and their configuration.

8.1 Meta Pixel and Meta Conversions API

Where enabled, we may use Meta Pixel and Meta Conversions API to measure website interactions and evaluate advertisements shown on Facebook and Instagram.

Depending on configuration, events may include page views, product views, searches, add-to-cart actions, checkout activity, and purchases.

Information transmitted to Meta may include event details, event time, page or referral information, browser and device information, IP address, cookie identifiers, order or conversion values, and certain customer identifiers used for event matching, where applicable.

Meta Pixel may send events from a visitor’s browser, while Meta Conversions API may send relevant events from our server.

These technologies may support conversion measurement, advertising attribution, campaign optimization, and audience creation, where applicable and permitted.

8.2 Google Tag Manager

We may use Google Tag Manager to manage website tags and tracking configurations.

Google Tag Manager is a tag management tool. The information collected depends on the tags and services configured through it, rather than on Google Tag Manager alone.

8.3 Google Analytics 4

Where enabled, we may use Google Analytics 4 (GA4) to understand website traffic and visitor interactions.

Information measured may include page views, product interactions, searches, add-to-cart actions, checkout activity, purchases, browser and device information, and campaign-related information.

We will not intentionally send directly identifying personal information to Google Analytics in ways prohibited by Google’s policies.

8.4 Google Ads and Conversion Measurement

Where enabled, we may use Google Ads conversion tracking or related measurement features to evaluate advertising performance and conversions.

Depending on configuration, information may include conversion events, campaign details, cookie identifiers, and relevant purchase information. If enhanced conversions or similar features are enabled, certain customer-provided identifiers may be processed according to the applicable service settings and policies.

8.5 Purposes of Tracking

We may use analytics and advertising information to:

  • Understand how visitors use our website.
  • Measure advertising performance and attributed purchases.
  • Improve website functionality and shopping experiences.
  • Optimize marketing campaigns.
  • Create or use advertising audiences where applicable and permitted.

8.6 Third-Party Processing

When these tools are enabled, relevant information may be transmitted to Meta, Google, or their service providers for analytics, advertising measurement, conversion reporting, and related purposes.

These third parties may process information under their own privacy policies and service terms. Their processing may be subject to their own settings and applicable laws.

8.7 Tracking Choices and Consent

Some tracking technologies may use cookies or similar identifiers. Visitors may be able to manage certain tracking activities through available website controls, browser settings, and relevant advertising preferences.

Where consent is required by applicable law or relevant service policies, we will seek that consent before enabling the relevant tracking or data sharing.

We will review and update this section when our tracking tools or data-handling practices change.

  1. Embedded Content and Third-Party Websites

Our website may contain links to third-party websites or, where applicable, embedded content such as videos or social media content.

Third-party websites and services may collect information about you according to their own privacy policies. RIYASAT does not control the privacy practices of independent third-party websites.

We encourage you to review the relevant privacy policies before providing information to third-party services.

  1. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfill orders and provide customer support.
  • Maintain order, accounting, and business records.
  • Handle returns, refunds, and disputes.
  • Prevent fraud and protect our business.
  • Comply with applicable legal obligations.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

  1. Data Security

We take reasonable technical and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

  1. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of certain personal information.
  • Ask questions about how your information is used.
  • Withdraw consent where processing is based on consent.
  • Raise concerns about the handling of your personal information.

Some information may need to be retained where required by law or for legitimate business purposes.

To make a privacy-related request, please contact us using the contact information published on our website.

  1. Children’s Privacy

Our website is intended for general shopping purposes and is not specifically directed at children.

If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate action where required.

  1. Changes to This Privacy Policy

We may update this Privacy Policy when our website features, payment methods, tracking tools, business practices, or legal obligations change.

Any revised version will be published on this page with an updated date. We encourage visitors to review this page periodically.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Brand: RIYASAT
Website: https://riyasatbd.com
Contact Person: Shammi Akter Roji
Address: 82/2 Kallyanpur Main Road, Dhaka, Bangladesh
Email: riyasatbd52026@gmail.com
Phone: +880 1327-199902

RIYASAT

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